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VISITORS TO THIS WEB SITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS SO PLEASE READ THESE CAREFULLY BEFORE CONTINUING TO USE THIS SITE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE.
This website is brought to you by Hamleys South Africa (“Hamleys South Africa”, or “we” or “us”) and all rights, including copyright, in the content of the website, is owned or controlled by Hamleys South Africa. Hamleys South Africa and its affiliates provide access to the website and sell its products, subject to the terms and conditions set out on this page.
If you have any comments or queries relating to this website, please email email@example.com
The protection of our customers’ personal information is of paramount importance to us and we strive to ensure compliance with the Protection of Personal Information Act 4 of 2013.
Your personal information will be securely stored on our server to prevent any unauthorised use and/or disclosure of such information. It is your responsibility to ensure that if your password is kept confidential and secure. In the unlikely event that such a breach of your personal information occurs we will alert you as soon as reasonably possibly upon the discovery of a breach with sufficient information to take the necessary proactive measures to safeguard against any potential consequences.
Please ensure the details you provide upon creating your account, are correct and complete and inform us immediately of any changes to the information provided when you registered.
– Access to their personal information.
– The deletion of their personal information.
– The rectification of their personal information.
Kindly contact firstname.lastname@example.org so that we may action the above for you.
You may only return Hamleys South Africa products that have been purchased at a Hamleys South Africa store.
If you are, for any reason, dissatisfied with any item purchased in-store, you may return it to a Hamley’s store within 30 (Thirty) days* of purchase for a full refund, replacement or exchange provided you have the original tax invoice, and it is in its original packaging and is unopened.
Hamleys South Africa reserves the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you. Our returns policy does not affect your statutory rights.
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so we can improve it. Our aim is to deal with any problems quickly and fairly. If you wish to complain, let us know about the unpleasant experience you have had with our company, please e-mail our customer service team stating clearly that you are making a complaint and use the email address: Support.Hamleys@htoys.co.za.
Please provide us with the details of the incident and your contact details in order for us to resolve the matter as quickly as possible. While we will endeavour to respond within 24 hours to let you know that we are working on the matter, our aim is to respond and resolve the matter within seven (7) working days, either resolving the complaint or with a timescale for resolution.
Any dispute relating to your visit to the website or to products you purchase through the website may be submitted to the South African court, except that, to the extent you have in any manner violated or threatened to violate Hamleys South Africa’s intellectual property rights, Hamleys South Africa may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to the exclusive jurisdiction of such courts.
PRICING AND AVAILABILITY
All prices are quoted in Rand (ZAR) and are inclusive of VAT unless otherwise specified. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site.
Despite our best efforts, a small number of the products on the website may be miss-priced. If a product’s correct price is higher than our stated price, we will, at our discretion, not honour the stated price and charge the correct price. Should the product show a zero balance, it would likely be a system error and we will charge the full correct retail price of that specific item.
The prices reflected are Value-Added Tax (VAT) inclusive. Special promotions may be subject to certain additional conditions, including but not limited to, stock availability and limited offer stipulations.
When you visit the website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
Hamleys reserves the right to make changes to our website, policies, and terms and conditions of sale at any time. Your use of the website will be subject to the policies and terms and conditions of sale in force at the time that you use the. If any of the provisions of these terms and conditions of sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
Any abuse whatsoever of the website by any customer constitutes a criminal offence to which shall be dealt with the requisite authorities. Other limitations on the use of the website may be communicated from time to time.
Browsing our website irrevocably signifies your agreement to the above Terms and Conditions.
GOVERNING LAW & JURISDICTION
Your use of the website will be governed by and construed in accordance with the laws of the Republic of South Africa and will be deemed to have occurred in the Republic of South Africa. You agree, as we do, to submit to the non-exclusive jurisdiction of the South African courts. Your statutory rights are not affected by these terms and conditions of sale.
DISCLAIMERS AND EXCLUSIONS OF LIABILITY
Neither Hamleys South Africa nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, Hamleys South Africa makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to email@example.com.
It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software. Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of Hamleys South Africa and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.